Job Details

Day to Day Responsibilities
• Call handling experience:
o 6-8 calls per hour - 50+ calls a day
• Serve as a trusted first point of contact, actively listening with empathy and assessing caller needs while helping to de escalate emotional situations.
• Collect and accurately document essential information to support intake, triage, and care coordination.
• Clearly explain next steps, set expectations, and provide guidance or pre arrival instructions when appropriate.
• Identify and respond to urgent situations, including potential life threatening risks, self harm, or harm to others, escalating appropriately to ensure safety.
• Monitor availability and status of field and virtual care resources and respond promptly to emergency alerts and support requests.

Pay for this position is $18/hr while on contract

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ...@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Required Skills & Experience

Must Have Qualifications
• 1+ year of experience in a healthcare contact center
• Healthcare background is required (e.g., insurance agents, healthcare call centers)
o Prior HIPAA compliant work environment
• Experience supporting patient or member interactions

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.