Job Details

Company Description

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we've seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

Due to our continued growth, we are hiring for an Associate Director of Custom Recruitment at M3 Global Research, an M3 company.

About the Business Unit:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

Job Description

The Associate Director of Custom Recruitment oversees and manages the US Custom Recruitment team, making sure that internal resources are effectively assigned to projects. This role focuses on reducing outsource rates, increasing gross profit at the project level, and lowering third-party costs. The Associate Director collaborates with teams in Sales, Client Services, Fieldwork, and Panel to create and implement custom recruitment strategies that can scale, ensuring high-quality recruitment for both qualitative and quantitative market research projects.

Essential Duties and Responsibilities:
Including, but not limited to the following:

• Lead the project custom recruitment strategy, ensuring clear processes and guidelines are in place and followed, with the aim to reduce outsource cost and grow M3 Global Research panel
• Assist team in strategizing and introducing new custom recruitment options, to expand our recruitment options, as well as continuously investigating ways to improve our gross profit on a project level
• Join internal kick-off calls to discuss fieldwork strategy, and help develop plans for execution, and continuously monitoring to ensure the project plan is carried out
• Monitor the results of improvements to custom recruitment and share audit reports with team leaders to enable accountability and further process enhancement and adoption
• Manage, mentor, appraise and develop allocated staff, ensuring they are working effectively and meeting KPIs
• Partner with the Panel team to ensure we are focusing on panel building efforts on audiences that will lead to higher profitability and delivery to the business
• Lead initiatives to further develop our social media outreach and digital strategies on a project level
• Assess technology requirements and implement solutions to enhance efficiency in custom recruitment strategies
• Lead or participate in applicable taskforces or working groups that will help promote business objectives (gross profit, third-party cost reduction, etc.)
• Partner with other M3 companies to strategize synergies that could further enhance project feasibility
• Conduct internal audits to evaluate staff adherence to custom recruitment processes and quality across the project lifecycle, delivering reports and proposing actionable plans and processes to improve project level profit and clients and panelists satisfaction
• Assist with the integration of future acquisitions to ensure future companies follow best practices when it comes to custom recruitment

Qualifications

Minimum Experience:

• Minimum of 5 years in market research
• Minimum of 3 years of experience in Quantitative or Qualitative Market Research Project Management or Fieldwork
• Minimum of 2 years managing a staff of 3+ employees

Knowledge, Skill, Ability:

• Extensive experience in an active Quantitative or Qualitative Project or Panel Management role in a medical/healthcare market research field
• Comprehensive knowledge of patient recruitment and securing hard to reach patient targets
• Thorough understanding of domestic and international market research projects
• Ability to lead a team made up of both junior and senior team members
• Self-motivated and able to (re)prioritize tasks throughout the workday
• Exceptional time management, organizational skills, attention to detail and ability to multitask
• Well-developed analytical and creative problem-solving skills
• Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives
• Exceptional written and verbal communication skills
• Very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software

Additional Information

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

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