Job Details

Professional Credit Service is the Pacific Northwest's leading accounts receivable management firm, specializing in early-out and recovery services for healthcare providers. At Professional we do things a little differently, which is what sets us apart from our competitors. We provides uncompromised account recovery services for organizations. From Patient Financial Services Self-Pay, 3rd Party Follow Up, Overflow call center, patient outreach.

We seek to humanize account management by providing patients with compassionate financial care and cutting-edge technologies that help them make the best decisions for their financial health and by doing so enhance consumer-client relationships.

Do you consider yourself a problem-solver? Do you enjoy helping people? Are you looking for a career where you can make a meaningful impact on the lives of others?

Then a Patient Solution Specialist position with our VARO team might be for you!

As a Patient Solution Specialist, you have an opportunity to join our dynamic team, utilize cutting edge technologies, provide empathetic and caring customer service to patients, helping not just communities at large but also the health systems we all rely on- and you'll do it all while earning certification as a revenue cycle healthcare professional!

Job Summary/Objective:

The Patient Solution Specialist will be responsible for providing excellent customer service by assisting patients with their accounts. Duties include accepting inbound calls, completing outbound calls, obtaining insurance, assisting patients with payments/payment plans, and discussing disputes.

Overview

You will be responsible for providing excellent customer service by assisting patients with their accounts. Duties include accepting inbound calls, completing outbound calls, obtaining insurance, assisting patients with payments/payment plans, and discussing disputes.

Responsibilities

• Answer roughly 60-70 inbound calls daily, 8-9 calls per hour
• Collect $250 per hour
• Participate in dialer campaigns
• Review patient accounts and communicate information clearly in a positive tone.
• Resolve outstanding account balances by processing real-time payments over the phone
• Consistently hit or exceed production metrics and goals
• Accurately document insurance information
• Represent the company and its clients in an effective and professional manner
• Proficiently use internal customer service computer systems, medical billing systems, and Microsoft Office products
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Demonstrated ability to represent Professional Credit Service within the professional and ethical standards of the company.
• Demonstrate company core values; Continuous Improvement, Dependability and Treating Others with Dignity and Respect
• Other duties and responsibilities as assigned.

• Previous experience in customer service (required)
• Knowledge of health insurance terminology and billing processes (preferred)
• Prior experience in a call center environment (preferred)
• Prior collecting/payment processing experience (preferred)
• Experience in conflict resolution and de-escalation
• Excellent written and verbal communication skills
• Deadline and detail-oriented
• Must be flexible and adaptive to a high-volume call center environment which requires long periods of stationary work

• High school degree (preferred)

• A stable organization offering an exciting yet challenging employment opportunity,
• Growth potential, both personally and professionally.
• HFMA CRCR certification in the medical industry.
• Great benefits (health, dental & vision insurance) the 1st of the month following 60 days.
• We offer a traditional 401k/Roth Plan with discretionary matching.
• Paid Time-Off accruing up to 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid Holidays (after 60 days of employment)
• Paid Volunteer and Community Outreach Program that allows you to 'help others' in the community,
• Compensation begins at $17.00-$18.00 per hour, depending on experience, plus monthly bonuses.