Job Details

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Training Specialist III

ACCOUNTABILITY STATEMENT

The incumbent designs, develops and conducts training programs, in support of organization's mission and goals. The incumbent is also responsiblefor keeping training materials up to date, coordinating both pre- and post-training activities in the VyStar Learning Center for participants, creating and implementing training re-design efforts, and designing both traditional and e-learning modules under the supervision of VyStar's Technical Training Manager. The incumbent is also responsible for mentoring and certifying any new Training Specialists (via team-teaching and subsequent coaching) who are working toward becoming certified to solo-teach the above training programs. In addition, the incumbent is responsible for directing the activities of the training participants within the classroom and will be expected to travel or train offsite as business needs dictate. The incumbent may also be called-upon to serve as a back-up liaison with key back-office functions throughout VyStar to facilitate quality training support for key organizational changes. This position reports to VyStar's Technical Training Manager and can expect the following mix of duties: Training Preparation and Delivery (including mentorship/coaching as noted above) (60%), Training Support & Design Projects (30%) and tracking of ROI using the Kirkpatrick model (10%).

ESSENTIAL JOB FUNCTIONS

• Designs, develops, and conducts training classes and administers/monitors testing.
  
• Provides technical assistance (i.e., product and system assistance) to VyStar's Technical Training Manger as required.
  
• Exercises leadership of trainees in training and training related activities.
  
• Counsels and disciplines trainees as needed.
  
• Facilitates adult learning exercises.
  
• Ensures training materials are available for training classes.
  
• Provides timely feedback to trainees' managers as issues arise.
  
• Completes trainee evaluations on all trainees for applicable classes. The trainee evaluation will be provided to the trainee's manager and Assistant Manager.
  
• Assists in the collection of training needs analysis data and works with the Instructional Designers on the design and development of new training programs.
  
• May be called upon to work with other Training Specialists, Instructional Designers, VyStar's Technical Training Manager and/or the VP of Organizational Performance and Development in the development/authoring/editing and maintenance of computer-based, blended learning, and traditional classroom training courses.
  
• Provide up-training as required at branches (local and remote).
  
• Works with the other Training Specialists, VyStar's Technical Training Manager and/or the VP of Organizational Performance and Development and other departments to fully understand changes in policies and procedures that might be relevant to existing or new training modules.
  
• Works with the other Training Specialists, VyStar's Technical Training Manager and/or the VP of Organizational Performance and Development to ensure that the changes in policies and procedures developed by the respective departments are included in new training material.
  
• Updates all training materials as needed by staying abreast of changes to VyStar procedures, VyGuide content and other training-related content.
  
• Keeps abreast of newest training methods, such as flipped classroom, micro-learning, user-generated content, and incorporates the method that best meets the need.
  
• Demonstrates problem-solving and critical thinking skills.
  
• Applies at a minimum level 3 of the Kirkpatrick model.
  
• Performs other duties as assigned.
  

All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.

Focus Focus your full attention by carefully listening to and observing your client or member.

Connect Consistently be friendly and approachable. Demonstrate you care.

Understand Listen empathetically and ask questions. (70%/30%)

Counsel Recommend solutions based on your client's or member's needs and objectives.

Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.

JOB QUALIFICATIONS

EDUCATION

Either Bachelor's degree in a business curriculum or a related field or related experience is preferred

EXPERIENCE

Three years total experience as a Training Specialist II or the equivalent in prior work experience.

Five years total experience in the design and/or delivery of training programs for adult learners or equivalent in prior work experience.

two years' experience in a supervisor or manager role.

One year's experience in training needs analysis.

KNOWLEDGE, SKILLS & ABILITIES

• Problem solving ability, strong verbal and written communication skill and an ability to work well with others are required.
  
• Strong ability to organize, handle frequent interruptions in work, facilitate events and work a flexible schedule is required, which might include overnight travel.
  
• Demonstrates advanced proficiency in Microsoft Office Suite applications (i.e., Word, Power Point, Excel, and Publisher), and e-learning authoring software, Storyline.
  
• Possesses the ability to successfully coordinate pre- and post-training activities for training participants via the VyStar Learning Center (VLC), and the ability to serve as the department's back-up for VLC Administrator duties with minimal direction/support.
  

CERTIFICATIONS

Certification through a recognized training organization, such as ATD, in design and/or facilitation for the virtual classroom or demonstrate comparable work experience.

APTD or CPTD certification

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources