Job Details

Industrial HVAC Controls & Service Technician

Position Summary:
We are seeking an experienced Senior HVAC Controls & Service Technician to provide advanced technical support for Nortek HVAC systems. This position is responsible for installation support, commissioning, troubleshooting, and field service across various customer locations locally or remotely. The ideal candidate will possess deep HVAC controls knowledge, strong field service experience, and the ability to independently diagnose complex issues, resolve customer concerns, and collaborate with engineering and cross functional departments. This role plays a vital part in customer satisfaction, product reliability, and technical support excellence.

Position Responsibilities:
• Diagnose, repair, and commission HVAC control systems and equipment.
• Provide remote technical support via phone, email, and remote diagnostics.
• Perform field repairs, system testing, and operational verification at customer sites.
• Analyze control programs, wiring diagrams, schematics, and system integration documents.
• Coordinate root cause analysis and advanced technical investigations with engineering and product support teams.
• Serve as the primary technical contact for customers, contractors, and building operators.
• Provide troubleshooting guidance and system operational support to service partners.
• Conduct technical site visits, system reviews, and customer response meetings.
• Deliver professional customer interaction to ensure high satisfaction and successful service outcomes.
• Review technical documentation related to commissioning, upgrades, and product modifications.
• Maintain accurate service records, troubleshooting reports, training documentation, and customer interaction notes.
• Support product development and continuous improvement through field feedback and issue reporting.
• Assist in development of installation guides, troubleshooting procedures, or best practice documents when required.
• Collaborate with manufacturing, R&D, engineering, and customer service teams to address system issues.
• Participate in training sessions and knowledge sharing with other Nortek facilities.
• Support continuous improvement efforts to enhance field reliability, service quality, and customer experience.

Position Requirements:
• 3-5+ years of hands-on experience with HVAC systems, controls, or similar technical service roles.
• Strong electrical troubleshooting and diagnostic skills.
• Familiarity with DDC/PLC control systems (preferred).
• Ability to independently manage field service travel, scheduling, and priorities.
• Strong communication, customer service, and problem-solving abilities.
• Ability to interpret wiring diagrams, control logic, schematics, and system layouts.
• Ability to travel for field service assignments and training as needed.

Nortek Air Solutions, LLC, offers a comprehensive compensation and benefits package. To learn more about Nortek Air Solutions, please visit our company website at

About Nortek Air Solutions:
Nortek Air Solutions, LLC (NAS) is a Madison Industries company. Madison Industries is on of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier, and more productive by creating innovative solutions that deliver outstanding customer value.
NAS is the largest manufacturer of custom heating, ventilation, and air conditioning (HVAC) equipment in North America. Its products include FANWALL TECHNOLOGY®, air handlers, packaged DX, vertical self-contained systems, energy recovery ventilators with integrated heating and cooling systems, coils and more. NAS has five strategically located manufacturing facilities which encompass over 2 million square feet of clean space and 180 sales representative offices. NAS's brands are known for innovation and advanced technology and provide customers with product solutions for every industrial need including commercial air handlers, clean room systems, and mission critical technology. NAS's end markets include healthcare, education, industrial, commercial, clean rooms, and data centers.

Nortek Air Solutions, LLC, is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.