Job Details

The Business Analyst plays a crucial role in aligning platform integrations with core business processes across supply chain, order management, finance, and logistics. This strategic position acts as a liaison among business stakeholders, technical teams, and trading partners to ensure a smooth, scalable, and efficient flow of data throughout the organization. The ideal candidate possesses a deep understanding of how data supports and enhances end-to-end business operations.
Key Responsibilities

• Analyze and document business processes reliant on EDI workflows; identify opportunities for automation and enhancement.
• Translate business requirements into functional specifications for EDI integrations utilizing Cleo Integration Cloud (CIC) and ERP systems.
• Collaborate with cross-functional teams (order management, finance, logistics, customer service) to ensure that integrated process flows align with operational goals.
• Lead business process mapping and gap analysis to ensure internal systems meet external partner requirements.
• Act as the business process expert in integration projects involving ERP systems (SAP, NetSuite, Oracle, Microsoft Dynamics).
• Ensure data integrity and compliance between Cleo-integrated systems and core business applications.
• Monitor, troubleshoot, and continuously improve EDI processes to minimize errors, delays, and manual interventions.
• Maintain comprehensive documentation of business workflows, EDI mappings, partner specifications, and exception handling procedures.
• Collaborate with IT and business leaders to assess the impact of requirement changes on operational workflows and key performance indicators (KPIs).

Preferred Skills

• Cleo Integration Cloud (CIC): Proficient in cockpit monitoring and studio configuration
• Expertise in business process analysis and improvement (order-to-cash, procure-to-pay, logistics operations)
• Proficiency in ERP systems: SAP, NetSuite, Oracle, Infor, Microsoft Dynamics
• Familiarity with EDI standards: X12, EDIFACT
• Experience with API integration flows
• Aptitude for bridging technical and business teams; effectively translating needs and constraints
• Strong problem-solving skills and process bottleneck analysis
• Ability to document processes, create flowcharts, and communicate effectively with stakeholders

Your Qualifications

• Bachelor's Degree (and/or Post Graduate Degree) in Business or a related field.
• 3 to 5+ years of experience as a Business Analyst or Integration Analyst with a focus on business processes and EDI.

A few things we have to offer:

• Compensation $100,000 to $130,000 annually
• Great Healthcare + Dental + Vision
• Flexible PTO
• Culture of support, encouraging Life-Work balance
• 401k match
• FSA and HSA options
• Employee Assistance Program
• Paid Parental Leave
• Representing a company with 4,000+ clients and a 99% retention rate
• Accelerated title and salary growth potential
• A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at ...@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.