Job Details

Technical Data Analyst

Department: Arkalytics - Support

Employment Type: Full Time

Location: Remote

Compensation: $60,000 - $75,000 / year

Description

Why Work Here?

At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve.

Founded in 2012, Arkatechture has grown into a nationally recognized data and technology company, partnering with organizations across the fintech, AI, and financial services spaces. We combine deep industry knowledge with technical expertise to help our clients unlock the full potential of their data. Whether it's modernizing infrastructure, building analytics platforms, or leveraging AI for smarter decision-making, we thrive at the intersection of innovation and impact.

Our team is made up of curious, collaborative, and community-minded professionals who are passionate about solving complex problems and staying ahead of what's next in data and technology. While our roots are in New England, our reach is nationwide, and we support flexible, remote-friendly work to match.

We offer a competitive benefits package that includes:

• A flexible remote work policy with optional access to our Portland, Maine office
• A 4-day workweek after 3 years of service
• Generous paid time off, including 11 holidays
• Medical, disability, life insurance, and optional dental/vision
• 401(k) retirement plan with company match
• Training & certification reimbursement
• Milestone recognition programs, annual PTO increases, and more

All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much.

The Position

Arkatechture is seeking candidates for a Technical Data Analyst position. As a Technical Data Analyst you will be responsible for the ongoing support for our BI & Analytics platform, Arkalytics. This position will play a crucial role on our service desk team in resolving any incidents or problems with the Arkalytics platform in a timely manner and also assist our clients with custom development requests. The ideal candidate for this position is a strong problem solver who can troubleshoot independently, but also a team player who can grow into a subject matter expert within the Service Delivery team. This is a client facing role that requires a candidate with strong communication and analytical skills with a high level of attention to detail.

How to Apply

Please send a cover letter and resume with your application. You must submit both documents to be considered for the position. We're building a diverse team of people who care about doing meaningful work with great people. If that excites you, apply and let's start the conversation.

Key Responsibilities

• Complete accountability of all assigned tickets to meet all SLAs and achieve 100% client satisfaction
• Troubleshoot incidents and problem tickets to identify the root cause of the issues quickly and develop a resolution while following all change management procedures
• Requirement gathering for Data pipeline integration (ELT) development
• Requirement gathering for Data mapping (business logic)
• Develop, review and test code (SQL, Python, BI tool like Tableau and PowerBI)
• Ensure all tickets are in the proper status at all times
• Maintain an active communication with the internal Arkatechture team and client
• Monitor Tableau or Power BI Refreshes for success and triage and respond to any failures proactively
• Proactively ensure that for clients, all batch cycle (ETL) process run successfully and respond to any failures proactively
• Work closely with the team to identify process improvements within the service delivery team
• Escalate risks and issues on time
• Report work status to team leaders and participate actively in daily standups
• Additional responsibilities as assigned

Skills, Knowledge and Expertise

Requirements

• Bachelor's Degree in a relevant field or 5-8 years of experience in a similar role
• Expert in Python and SQL
• Strong experience working in any one Database such as Snowflake, Databricks, SQLServer, Oracle etc
• Experience working with visualization tools such as Tableau or PowerBI
• Experience in Data Warehousing and BI projects
• Experience with AWS
• Strong critical and analytical thinking and problem solving skills
• Enthusiastic, learner and driven with a positive attitude
• A strong written and verbal communicator with experience interacting with internal teams and clients
• A desire to completely understand the product and become a subject matter expert as it is necessary in order to properly support the platform
• Experience with Jira, Confluence, Bitbucket
• A strong understanding of Agile software development life cycle and methodologies
• Proven success driving projects by asking questions, understanding business requirements and translating them into tangible development tasks

Preferred Experience

• Experience working on a service delivery position
• Experience working with financial institutions such as Credit unions, Banks