Job Details

Position Title: People Operations Generalist

Reports to: People Operations Manager

Location: US Remote

Contract type: Full-Time/Permanent

About BibliU

BibliU is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective, in addition to providing campus store management. We partner with over 3,000 educational publishers, including Pearson, Oxford University Press, and Wiley, to offer a wide range of high-quality content to students. Our platform provides rich engagement data to academics and allows students to find information faster. We have disrupted the textbook industry by reducing the cost of education significantly and increasing publisher sales.

Founded in late-2015, we are a rapidly growing company transforming the way students and educators access and interact with learning materials. Our revenue has grown rapidly, with 150% YoY growth in the last three years. Last year, we raised $21m in a Series B funding round led by Nesta Impact Investments, with participation from Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises.

In late 2023, we acquired Texas Book Company (now 'BibliU Campus') in order to deliver a more complete solution of products and services to higher ed students, faculty and administrators across the US! Since the addition of BibliU Campus, we have seen a dramatic increase in customers due to a much improved product market fit. We are very excited about our growth and are expanding the team to meet our new market potential!

We are a diverse and inclusive team of professionals who are passionate about education and technology. Our culture is fast-paced, innovative, and dynamic, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in edtech and campus store management, BibliU is the perfect place for you. Join us and help revolutionize the way students and educators access and interact with learning materials!

Position Overview

The People Operations Generalist will serve as the primary People Operations partner for our US workforce while progressively developing capability to support elements of UK People Operations. This role anchors our HR compliance, payroll, benefits, employee relations, and lifecycle management, ensuring a streamlined and service-led experience for all employees.

You will operate as the first line of support for employee relations concerns-escalating to senior HR leadership when matters become complex, high-risk. This role is ideal for a practitioner who thrives in a high-accountability, fast-scaling environment and who embraces both operational rigour and empathetic employee advocacy.

What you will be doing:

US Payroll & Benefits Ownership

• Manage end-to-end bi-monthly payroll for all US divisions with full accountability for accuracy, compliance, and timeliness.

• Validate timesheets, audit deductions, reconcile taxes, and ensure all payroll reporting is compliant with federal and state regulations.

• Oversee benefits lifecycle including enrollment, renewals, corrections, and employee support across medical, dental, vision, life, and supplemental plans.

Employee Lifecycle

• Drive all onboarding and offboarding processes for US new hires and leavers, ensuring consistent documentation, system accuracy, and employee experience.

• Support UK lifecycle processes as trained (contracts, onboarding workflows, changes to terms, offboarding coordination), following local legislative frameworks.

• Prepare and process employment changes (job changes, compensation updates, status changes) with a high degree of diligence and data integrity.

• Maintain accurate, audit-ready personnel records across BambooHR and associated systems.

Employee Relations (ER)

• Serve as the first point of contact for day-to-day employee relations queries, applying consistent judgement and empathetic problem-solving.

• Provide early-stage support on attendance, performance, conduct, and policy questions-ensuring issues are handled promptly and documented appropriately.

• Escalate cases to the People Manager when there are indicators of legal exposure, formal action requirements, or high business risk.

• Ensure ER practices align with US federal/state standards-and, over time, understand UK ACAS-aligned best practices to support the broader team.

Recruitment & Talent Coordination

• Provide administrative support across all hiring activities, including job postings, ATS management, and candidate communication.

• Coordinate interview scheduling and logistics to ensure a smooth candidate experience.

• Partner with the People Manager, who leads sourcing and recruitment strategy, to ensure operational accuracy and consistency.

People Operations Administration

• Manage shared People Operations inboxes, ensuring timely, accurate, and high-quality responses to employee queries.

• Maintain and track compliance documentation including:

• • I-9 verification and audits;

• • W-4 documentation;

• • W-2 accuracy support;
  • State onboarding notices and labour law postings.

• Own the setup and maintenance of state tax accounts as the organisation expands.

• Produce recurring and ad-hoc reports across payroll, benefits, headcount, and compliance metrics.

What You Bring

• Hands-on experience with BambooHR (payroll, benefits, lifecycle workflows, reporting).

• 3-5 years of HR/People Operations experience with strong grounding in US employment law, payroll, and benefits.

• Demonstrated experience running bi-monthly US payroll with high accuracy.

• Proficiency in administering US benefits programs and navigating employee queries.

• Familiarity with recruitment coordination and lifecycle management across the employee journey.

• Strong judgement in handling employee relations cases; knows when to escalate and when to resolve independently.

• High integrity, operational discipline, and the ability to manage confidential and sensitive information.

• A people-first mindset supported by data literacy and structured problem-solving.

Good to have:

• Prior experience in a fast-growth or multi-state organization.

Benefits

Our benefits are all aimed at supporting a healthy work-life balance and cultivating a company culture where you can bring your whole, human self to work.

Here's what we offer to our employees:

• Paid time off, wellness days and public holidays
• Your birthday off
• 12 scheduled company wellness Fridays off per year (in addition to your vacation entitlement)
• Enhanced medical, vision & dental insurance
• 401k plan (Company Match: 100% of the first 3%; 50% of the next 2%)
• ♥ Enhanced maternity & paternity allowance
• Flexible working hours - we're a remote team spread across the US, the EU, and even Australia!
• Work-from-home allowance to help you set up your dream WFH station

We strongly encourage candidates of all different backgrounds, experiences and identities to apply. Each new hire is an opportunity for us to bring in a different perspective and BibliU is committed to building an inclusive and supportive workplace where everyone can do rewarding work.