Job Details

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two?thirds of the Fortune 100, PagerDuty is essential for delivering always?on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable worldall in a flexible, award?winning workplace.

PagerDuty is seeking a Senior Product Manager, Incident Analysis to join our talented, customer?focused Incident Management team! As Senior Product Manager, you will report to the Director of Product for Incident Management, and partner closely with design, engineering, and go?to?market teams. You will define and deliver data?driven, user?centric experiences that transform incident data into opportunities for continuous improvement and operational excellence. This is an exciting opportunity to own and shape the roadmap for products trusted by some of the worlds top DevOps, SRE, and digital operations teams. The ideal candidate thrives at the intersection of analytics, DevOps, and user experienceand is passionate about driving better business outcomes from operational data.

Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San?Francisco, Atlanta, or Toronto) will be given preference.

Key Responsibilities

• Lead the development and execution of roadmap for Incident Analysis products, delivering meaningful outcomes for users and business.
• Drive end?to?end product lifecycle, from needs discovery through launch and iteration, with a focus on data?driven insights.
• Collaborate with design and engineering to deliver intuitive, seamless user experiences that drive adoption and demonstrable learning.
• Engage with customers and cross?functional partners to deeply understand user needs, pain points, and emerging opportunities.
• Track and analyze product performance, iterating on features to maximize user value and business impact.

Basic Qualifications

• 5+ years experience in product management for B2B SaaS, DevOps, or data?analytics platformsor equivalent degree or experience.
• Demonstrated fluency with data analysis or analytics products (telemetry, observability, post?incident review).
• Proven success shipping features focused on workflow automation or operational improvement.
• Experience collaborating with cross?functional teams (engineering, design, sales, customer success).
• Must be currently authorized to work in the United States on a full?time basis.

Preferred Qualifications

• Familiarity with the incident management lifecycle or operational reliability in cloud?native environments.
• Direct experience with DevOps, SRE, or related tooling in a SaaS or modern infra context.
• Exposure to ML/AI?driven insights or advanced analytics tools (e.g., Tableau, Looker, Splunk).
• Demonstrated passion for user experience and continuous product improvement.
• Results?oriented, intellectually curious, and collaborative.

The base salary range for this position is 161,000 271,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job?related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI?powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two?thirds of the Fortune 100, PagerDuty is essential for delivering always?on digital experiences to modern businesses.

PagerDuty is Great Place to Work?certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top?rated product on TrustRadius and G2.

Equal Opportunity Statement

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email ...@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E?Verify employment verification program.