Job Details

Restaurant Manager (Church's Chicken)

Position Description

Refuel Operating Company

Job Title : Restaurant Manager

Reports To: Store Manager

Job Overview : As a Restaurant Manager, you will be a valuable member of the team. You will support the restaurant to drive the success of the business. The Restaurant Manager takes ownership and responsibility for solving problems; seeks help from others when appropriate; and is willing to provide help and guidance to others.

What we ask:

• Ensure our customers have a great guest experience, by ensuring our products are hot, fresh and delicious.
• Supervise and train employees in the restaurant.
• During your shift you will maintain the restaurant to company standards by making sure the grounds, equipment, and the overall facility are well maintained.
• Ensure that employees are clean and neat in appearance.
• Personally demonstrate that customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolves customer complaints quickly while maintaining positive customer relations.

Responsibilities and Duties:

• Ensures cleanliness of the property (restrooms, floors, coolers, kitchen, front counter, back-office, dining area, fountain area, sidewalk entrance etc.)
• Conducts oneself as a role model within established store decorum guidelines as defined in training
• Observes food quality, service, cleanliness, food presentation levels throughout day and provide coaching, direction, assistance as needed
• Ensure all employees are upholding strict food safety standards
• Navigate customer complaints with grace and escalate complaints as necessary to the District Manager if unresolved
• Perishable products are to be properly rotated and stored to maintain freshness, avoid cross contamination, and minimize spoilage
• Train each new employee in the existence and proper use of the Open Door Policy
• Submits maintenance requests in Mpulse in a timely manner
• Coaches and develops Sales Associates & Assistant Manager
• Conducts performance reviews on a regular basis and recommends merit increases for subordinate employees when applicable
• Conducts job-specific performance interviews with employees as needed to improve job performance within guidelines defined in training
• Attends Manager trainings as required by the Company
• Assists with recruiting efforts (guides interested persons on how to complete the application process, conducts interviews), and tracks active applicant progress and ensure new hires complete onboarding
• Staffs store with the required number of employees to operate at budgeted hours without overtime or over budget exceptions
• Responsible for controlling inventory to attain and maintain inventory shortage performance (at less than 1.0% short to merchandise sales) monthly
• Compiles, inputs, reconciles, and balances each component of the daily close out paperwork and complete end-of-the-day accounting by 8:00am
• Conduct a minimum of one cash audit weekly
• Strictly follow and enforce the Vendor Check In policy and personally count all merchandise received into the store
• Ensures up-to-date menus and promotional marketing are executed in a timely manner
• Monitors and proactively minimizes perishable food waste