Job Details

Slot Shift Manager

At Harlow's Casino Resort and Spa, the vibrant culture of Greenville meets the thrill of gaming, the comfort of luxury accommodations, and the indulgence of a full-service spa. As an employee, you get the chance to be an ambassador of southern hospitality, crafting moments of joy for guests while thriving in an environment that values your creativity, dedication, and professional growth.

Job Summary

A Slot Shift Manager in a casino oversees the daily operations of the slot machine area, ensuring smooth and efficient service while maintaining compliance with regulations and promoting a positive guest experience. They supervise slot attendants, address customer concerns, and monitor machine performance. They may also be involved in hiring, training, and performance management of staff.

Essential Duties And Responsibilities

Directing, training, and evaluating the performance of slot attendants. Ensuring a positive and enjoyable experience for all casino guests, addressing inquiries and resolving issues promptly. Maintaining adherence to all relevant gaming regulations, company policies, and internal controls. Monitoring machine performance, troubleshooting technical issues, and coordinating with maintenance teams for repairs. Ensuring the security of slot machines, cash handling procedures, and the overall integrity of the slot floor. Fostering a positive and collaborative work environment, promoting teamwork, and motivating staff. Effectively communicating with staff, management, and guests to ensure smooth operations and address any concerns. Managing the slot floor operations during their assigned shift, including staff scheduling and resource allocation.

Required Skills And Abilities

• Verifying and processing jackpot payouts.
• Handling cash transactions and ensuring accuracy in accounting procedures.
• Analyzing game performance data and providing insights for improvement.
• Assisting with the onboarding and training of new employees.
• Ensuring the cleanliness and maintenance of the slot floor.
• Maintaining a safe and secure environment for both guests and employees.

Education And Experience

• Strong leadership and interpersonal skills.
• Excellent customer service skills.
• Knowledge of casino operations, regulations, and procedures.
• Ability to work in a fast-paced environment and handle stressful situations.
• Strong communication and problem-solving skills.
• Experience in a supervisory or leadership role.

Join the winning team! Are you a strategic thinker passionate about creating exceptional workplace experiences? Do you excel in a dynamic environment where innovation and success converge? If you're ready to contribute your skills and expertise to a thriving team, we encourage you to apply today!