Job Details

Surveillance Operator

At Harlow's Casino Resort and Spa, the vibrant culture of Greenville meets the thrill of gaming, the comfort of luxury accommodations, and the indulgence of a full-service spa. As an employee, you get the chance to be an ambassador of southern hospitality, crafting moments of joy for guests while thriving in an environment that values your creativity, dedication, and professional growth.

Job Summary

Sit in surveillance room and observe actions in the casino, count room areas, restaurants, hotel common areas, entertainment complex and any other public areas of the property.

Essential Duties and Responsibilities

Arrive sufficiently early for briefing;
Check equipment functions on a regular basis; Maintain daily shift log;
Notify supervisor of suspicious activity or procedure violations;
Observe all areas of casino, hotel and public areas for procedural infractions and criminal activity;
Knows all gaming procedures, slot, etc.;
Detect, document and record suspect activities within the casino, casino cage, slots, and count room areas; as well as archive footage pertain to casino incidents.
Maintain familiarity with Mississippi Gaming Commission rules and regulations, Internal Controls, company policies and procedures;
Perform close watch as assigned;
Handle other duties as required;
Maintain a low profile in all areas of the casino;
Avoid over-familiarity with casino personnel.
Performs all other duties as assigned.

Required Skills and Abilities

Ability to read, analyze, and interpret common documentation. Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regard to the implementation of current duties. Must have ability to define problems, collect data, establish facts, and draw valid conclusions; Ability to interpret an extensive variety of instructions and deal with several variables.

Education and Experience

High school diploma or equivalent. Minimum 2 years' experience in surveillance with knowledge of CCTV systems. Knowledge of principles and processes for providing customer service; To perform their job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Physical Requirements & Working Conditions

The work environment consists of very demanding surroundings with a low noise level, while in the Surveillance Room. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, while performing the duties of this job. The employee is regularly required to sit and talk. The employee is also frequently required to stand, walk, and reach with arms and hands. The employee will also be required to climb or balance, stoop, kneel, crouch, or crawl in high spaces to complete their tasks and must have the ability to lift at least 50 pounds.

Join the Winning Team! Are you a strategic thinker passionate about creating exceptional workplace experiences? Do you excel in a dynamic environment where innovation and success converge? If you're ready to contribute your skills and expertise to a thriving team, we encourage you to apply today!