Job Details

Overview

At Twilio, were shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our remote-first culture emphasizes connection and global inclusion, so wherever you are, youre part of a vibrant team making a global impact each day. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilios next Senior Billing Operations Analyst.

About the job

This position supports the order management and billing function. Youll work closely with Deal Operations, Revenue Accounting, and Sales to see orders through to invoicing. We are a fast-growing company focused on building scalable systems and streamlined processes, and we value cross-functional partnership.

Responsibilities

• Support an international team of order management and billing specialists to ensure timely and accurate order processing and invoice generation
• Respond to and provide resolutions for internal and external escalations and customer inquiries
• Review validation of customer contracts across multiple systems to ensure accuracy of financial data and timely provisioning of contracts
• Execute and own SOX-compliant month-end reconciliations over billing and provisioning, ensuring completeness and accuracy
• Participate in new process implementations, operational improvements, system enhancements, and training new team members from a subject-matter-expertise perspective

Qualifications

Twilio values diverse experiences from all kinds of industries and encourages anyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path, consider applying.

Required

• 5+ years of experience in a billing operations role
• Experience with Zuora and Salesforce
• Excellent communication skills for internal and external stakeholders
• Proficiency in Excel
• Strong attention to detail
• Ability to prioritize and multitask during high-volume order processing
• Ability to identify, analyze, and resolve issues independently
• Collaborative working style with cross-functional experience; ability to participate in flexible timezone meetings
• Experience in the SaaS/technology industry
• Experience working with an international team
• Knowledge of and experience with SOX controls

Location

This role is remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, or WA.

Travel

Occasional travel may be required to participate in project or in-person team meetings.

What We Offer

Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location.

Compensation

Note: This role is open to candidates outside certain states. The estimated pay ranges are provided for candidates based on location, with additional details on equity, bonus plans, and benefits.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until October 30, but may change based on business needs.

Equal Employment Opportunity

Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, veteran status, disability, genetic information, or other protected characteristics. We also consider qualified applicants with criminal histories in accordance with applicable laws. Twilio participates in the E-Verify program in certain locations where required by law.