Job Details

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success. Job Responsibilities: Customer: - Responsible for infusing every stores Mobile Experts with a passion for T-Mobiles Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers. - Ensure that every need the customer has when coming into the store is met and that employees build the customers confidence by making their experience comfortable, simple and by solving the whole problem. - Complete observations of Mobile Experts interactions with customers, including feedback, to be used in development, training & coaching conversations. - Effectively manage customer wait time. Keep current on products, services and promotions. Owner: - Lead by example, staying up to date on the latest products, services, training and leadership best pract...Retail Associate, Associate Manager, Retail, Store Manager, Manager, Mobile