Job Details

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We're focused on serving people and the communities we are part of.

Job Summary:

The Director, RCM Account Receivables will be the lead to support the portfolio of strategic and operational initiatives with Revenue Cycle Management involvement to deliver the highest quality results. This role drives and/or participates in change across functional areas using a broad range of skills and knowledge in identification, prioritization, facilitation, project & time management, change management, and business intelligence to set goals and accountability to achieve targeted outcomes and metrics with designed timelines. As a recognized RCM expert, the Director applies comprehensive knowledge of business intelligence practices, applications, and advanced analytics to lead & participate in projects of greatest size, complexity and/or scope that have critical impact across the organization.

As a People Leader:

• You lead with empathy, vulnerability, and honesty.
• Must have a love of learning.
• Endless curiosity and an enthusiasm for continuous improvement.
• Team-first mindset.
• Empower and inspire full time associates through coaching.
• Hold others to high standards.
• Knows how and when to celebrate success.

Essential Duties/Responsibilities:

• Establishes operational objectives, work plans, timelines, and success metrics.
• Serves as key strategist with the VP-RCM in initiating and developing new strategic direction, support ongoing initiatives related to RCM for both long- and short-range plans and innovative initiatives.
• Provides RCM leadership in establishing and driving partnerships with partner departments. IE: Finance, Compliance, PMO, HR, IT, etc.
• Oversees the RCM business transformation of initiatives or processes to ensure consistency across RCM with streamlined, repeatable processes and policies.
• Partners with Business Transformation on global enterprise-wide initiatives with RCM involvement.
• Drives collaboration within the global enterprise with partner departments.
• Regularly works on highly complex issues or problems that require analysis of unique issues/problems without precedent and/or structure.
• Exercises a high level of judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Leads highly complex projects requiring facilitation & collaboration across organizational functions.
• Develops strategies for change management to remove barriers to goal achievement.
• Documents, supports, updates and obtains RCM wide acceptance of policies and procedures.

Required Skills and Abilities:

• Highly advanced organizational and project management skills.
• Expert written and verbal communication skills with the ability to convey complex information in a clear, concise manner. Ability to produce and deliver presentations to diverse audiences and senior leaders.
• Ability to serve as an expert technical leader providing high level advice, counsel, and analysis on business intelligence issues.
• Strong skills to drive results through complex partnerships and competing priorities.
• Ability to establish positive relationships across the enterprise with invested partners to drive effective and sustainable results.
• Outstanding ability to evaluate complex issues quickly and to identify multiple options for resolution.
• Excellent prioritization skills within RCM set as well as understand how to drive influence enterprise wide.
• Proven ability to focus on multiple priorities, strategies, and vision simultaneously.
• Exceptional interpersonal skills to lead effectively, motivate, and influence people at all levels.
• Excellent analytical ability and skill to establish, track, and report on appropriate metrics.
• Sound strategic thinking and relationship skills in guiding the organization toward workable strategies and solutions.

Education and Experience:

• Bachelor's degree and/or related experience. Degree in Business or Health Administration preferred.
• Eight (8) – ten (10) years of RCM experience; previous leadership experience required.
• Expert knowledge of business intelligence functions, advanced analytics, industry standards and best practices.
• Expert knowledge and skills in internal databases, BI applications, tools, and systems.
• Relevant experience in Revenue Cycle Management preferred.
• Project Leadership and Change Leadership experience in a complex/matrix setting is preferred.

Benefits:

• Weekly pay with salary ranges from $140,000- $160,000 annually.
• Direct deposit.
• Healthcare, dental, and vision insurance.
• Paid time off and parental leave.
• 401k.
• Ongoing, in-depth training opportunities.
• Meaningful work with clients who need your help.
• Career growth and experience with an industry leader with 50+ years of history in a high-demand field.