Job Details

At ConvenientMD, we're on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we're building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

We are seeking a Director of Enterprise Applications to lead the management and optimization of systems supporting our clinical and operational teams. Reporting to the Chief Information Officer, you'll oversee a team of application analysts, ensure customer support metrics are met, and take the lead on enterprise application interfaces and integrations. This role requires a proactive, detail-oriented individual with strong communication skills who thrives in a collaborative environment.

Your Impact

• Lead and manage the team of application analysts to ensure efficient and effective application support.
• Act as the lead for enterprise system interfaces and integrations, ensuring smooth interoperability.
• Collaborate with the CIO to develop and execute an application strategy across ConvenientMD.
• Troubleshoot and resolve complex issues related to Electronic Medical Records (EMR) and system interfaces.
• Understand and navigate policies affecting health information technologies (HIPAA, CEHRT, 21st Century Cures Act).
• Work with business stakeholders to create and implement support policies, programs, and SLAs.
• Maintain and document systems, automation processes, and operational deliverables.
• Establish performance metrics and KPIs to measure and optimize team efficiency.
• Communicate effectively with clinical teams, leadership, and external stakeholders on application strategies.

Who You Are

• Bachelor's degree or 5+ years of experience in supporting clinical applications in an enterprise setting.
• 5+ years of experience in Health Information Technology, including EMR experience.
• Strong understanding of interoperability protocols (HL7, FHIR/SMART on FHIR, ADT, LOINC, CCD, C-CDA).
• Experience with API connectivity, LIS/RIS system interfaces, and integration.
• Excellent communication, problem-solving, and critical thinking skills.
• Ability to translate business needs into technical solutions and manage projects effectively.
• Willing to travel to CMD clinics in MA, NH, ME, and other locations as needed.

Bonus Qualifications

• Knowledge of AI-driven Voice/Ambient Listening technologies.
• Experience with Value-Based Care, Population Health platforms, and Healthcare Revenue Cycle Management systems.
• Proficiency in EMR implementations and workflow design.

If you're excited about making an impact in healthcare technology and leading a dynamic team, we'd love to hear from you!

Why ConvenientMD?

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to our team members and their families.
• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance.
• 401k match after one year of service.
• Access to our primary care (depending on location).
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more.

If you're looking for a great next step and want to feel good about what you do, we'd love to hear from you.