Job Details

Salary: $50,798.15 - $69,339.47 Annually
Location : 25 - HINDS COUNTY, MS
Job Type: Full-Time
Job Number: 9486-0181-#######2hi
Department: 0181 - DEPARTMENT OF REVENUE
Opening Date: 01/22/2025
Closing Date: 1/27/2025 11:59 PM Central
Agency Minimum Salary: $50,798.15
Agency Maximum Salary: $69,339.47
About the Agency: The Department of Revenue is the primary agency for collecting tax revenues that support state and local governments in Mississippi. For inquiries regarding this position, you can contact De'Andria Trunnell at ...@dor.ms.gov
About the Position: Accountable for supervision of a team who provides IT end user contractual service management support services. Responsible for supervision of the provision of IT end user service management support, including portfolio of software and hardware products. Oversees end user start up and ongoing usage training. This position typically exists in an environment where a small team of IT end user support staff is required due to the number of end users supported.Benefits Offered: Flexible Work Hours, Retirement Plan, Deferred Compensation Plan, Group Health Insurance, Paid Holidays, Paid Vacation and Sick Time.
What you'll need to be Successful: Good customer service skills are required. Knowledge of troubleshooting Microsoft Windows, Desktops, and Laptops. Good time management and the ability to work with a team and possess good leadership skills. Attention to detail is critical.
Preferred Qualifications: Typically requires High School Diploma or high school equivalency and 5-8 years of experience in an IT end user support environment.

Characteristics of Work

See for information regarding this classifications
Minimum Qualifications

Typically requires High School Diploma or high school equivalency and 5-8 years of experience in an Information Technology (IT) end user support environment.
Health/Prescription InsuranceEligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits.
Wellness Benefits

Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible.
Life Insurance

All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices.
Optional Insurances

Many agencies offer discounted premiums for dental, vision, and cancer insurance.
Flexible Spending Accounts

Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes.

Paid Personal Leave and Sick LeaveFull-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually.
Military Leave

In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training.
Holidays

Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.
Retirement Programs

The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at
Deferred Compensation

State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation.
State Credit Union

All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call 601.###.####.
Tuition Reimbursement
Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields.
Career Development and Training

The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment.
Promotional Opportunities

Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met.
Career Ladders

Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.
01

What is the highest level of education (or semester hours of college) you have completed?

• None
• GED or High School Equivalency Diploma / High School Diploma
• 30 semester hours
• Associate's Degree / 60 semester hours
• 90 semester hours
• Bachelor's Degree
• Master's Degree
• Specialist Degree
• Doctorate Degree

02

How many years of experience do you have in an Information Technology (IT) end user support environment?

• No experience
• 1 year of experience
• 2 years of experience
• 3 years of experience
• 4 years of experience
• 5 years of experience
• 6 years of experience
• 7 years of experience
• 8 years of experience
• 9 years of experience
• 10 years of experience
• More than 10 years

Required Question